Edensteel 8-Year Structural Warranty (UK Only.)

Our 8-Year Structural Warranty (Extended)
- UK ONLY
- EDENSTEEL MADE PRODUCTS ONLY

Every Edensteel piece is built from commercial-grade materials and designed for long-term outdoor use. Because we stand by our workmanship and the quality of our materials, we offer an 8-year structural warranty.

This warranty covers the parts of your product that are intended to remain strong, stable and safe when used as designed. If a structural component fails due to a manufacturing defect within this period, we will repair or replace the affected part.

What’s Covered

Our extended 8-year warranty covers the steel products we manufacture:

• Structural integrity of the steel
• Manufacturing defects affecting strength or stability
• Welds, joints, and the main framework when used as intended

If the issue relates to the way the product was made, we will put it right.

What’s Not Covered

To keep this warranty fair and workable, it does not cover:

• Incorrect installation, misuse, or unsuitable placement
• Accidental damage, impact, fire damage unrelated to normal product use*, or extreme weather events
• Alterations or modifications after purchase
• Surface changes, ageing, or cosmetic appearance
• Corrosion or issues arising from improper use or exposure

This warranty is for structural faults only.
We cannot cover damage caused by user action, incorrect handling, or environmental conditions outside normal expectations.

*For products designed for use with fire or heat (such as the Chiminea or fire pits), normal heat exposure is expected and not considered accidental damage.

IMPORTANT: The pumps we supply with our steel ponds are NOT covered by this 8 year warranty.  They are covered by a 3 year manufacturers guarantee.

Corten Steel: What to Expect

Many Edensteel products are made from Corten steel, a weathering steel that naturally forms a protective patina outdoors.

It is normal and expected that:

• The patina will form gradually, starting light orange and deepening over time
 • Colour variations, drip marks, and uneven tones will appear during weathering
 • Early runoff may temporarily stain porous surfaces beneath the item
 • Patina development varies by climate, drainage, and placement

These characteristics are natural properties of Corten steel and are not considered defects or structural faults.

Classic/Mild Steel: What to Expect

Mild or classic steel is a low-carbon steel known for its strength, versatility, and ease of fabrication. It’s used widely in construction, fabrication, and general engineering because it’s easy to cut, weld, and shape.

However, mild steel has little to no corrosion resistance. When exposed to moisture and oxygen, it rusts quickly unless it’s painted, powder-coated, or galvanized. For indoor use or sheltered environments, mild steel performs well - but outdoors, it requires regular maintenance to prevent corrosion and maintain appearance.

These characteristics are natural properties of mild or classic steel and are not considered defects or structural faults.

How to Make a Warranty Claim

If you believe you have a structural issue:

  1. Email sales@edensteel.co.uk
  2. Include your order number, photos, and a brief description
  3. We will assess the issue and confirm the next steps

If it is a structural manufacturing fault, we will resolve it for you.

Delivery Costs Under Warranty

During the first 12 months:
If a structural manufacturing fault is confirmed, Edensteel will cover the cost of collection and re-delivery. This aligns with your standard consumer rights.

Year 2 to year 8:
Repair or replacement remains free under this extended structural warranty, however delivery and collection costs are covered by the customer.  This ensures the extended warranty remains sustainable.

Important: This extended warranty operates alongside, not instead of, your statutory rights.

Your statutory rights are not affected.
This warranty applies to UK customers only.

A Note on Longevity

With appropriate installation and normal outdoor use, Edensteel products are designed for long-term performance. Many customers enjoy their pieces for many years beyond the warranty period. Proper placement and care will support this.