Terms of service

Terms And Conditions Of Sale – Edensteel Ltd

Important Note: All our sales are made subject to, and on the basis of, these terms and conditions, to the exclusion of all other terms.

By instructing us to proceed with an order, you are deemed to have accepted these terms and conditions in their entirety.

1. About Us and Our Products

You can find all key information about Edensteel Ltd and our products on our website or from our sales staff before you order. We will also confirm essential details to you in writing after you order—either by email, in your online account, or on paper.

Company details:

  • Company limited by shares, registered in England under company number 16641973

  • Registered office: Unit 15 Bartleet Road, Redditch, England B98 0DG

  • Trading address: Unit 15 Bartleet Road, Redditch, England B98 0DG

  • Email: sales@edensteel.co.uk

  • Telephone: 0121 517 2229

2. Business vs. Consumer Rights

Business customers do not have the same rights as consumers. For example:

  • Business customers cannot cancel orders once accepted.

  • Business customers have different remedies for faulty products.

  • Compensation for losses is limited for business customers.

You are a business customer if you are buying products wholly or mainly for use in connection with your trade, business, craft, or profession, even if you are an individual.

3. Order Process

  • Order acceptance: We only accept orders once we have checked them and confirmed acceptance.

  • Order rejection: We may reject orders if items are out of stock, pricing errors occur, credit checks fail, or delivery locations are outside our stated areas.

  • Payment: We charge you when you place your order, unless otherwise stated during the order process. You will own the products once payment is received in full.

  • Late payment: Interest is charged at 4% above the Bank of England base rate on overdue amounts.

  • VAT changes: If VAT rates change between order and delivery, we will adjust your invoice unless full payment was made before the change.

4. Delays Outside Our Control

If delivery is delayed due to events beyond our control (e.g., supply shortages, strikes, lockdowns), we will notify you promptly. If delays are substantial, you may end the contract and receive a refund for undelivered products, minus reasonable costs incurred.

5. Product Variations

  • Colours, sizes, and packaging may differ slightly from images or descriptions.

  • Custom products may vary by up to 5mm or 2% (whichever is greater).

  • We reserve the right to change materials used, such as using Corten or mild steel in our products.

6. Customer Responsibilities

  • Ensure all measurements/specifications provided are accurate.

  • Provide all required delivery and site information in advance.

  • If delivery fails due to your fault, redelivery charges apply (£95 per pallet / £40 per parcel).

7. Consumer Right to Cancel

For most products bought online or by phone, consumers may cancel within 14 days of order acceptance, unless the product is:

  • Custom-made or personalised

  • Mixed inseparably with other goods after delivery

  • A service already completed

Returns:

  • Return products within 14 days of cancellation.

  • Returns are at your cost unless faulty (£95 per pallet / £40 per item via courier for our arranged collection).

  • Products must be returned in resaleable condition. Refunds may be reduced if items are damaged or used.

8. Faulty Products

Consumers: Your statutory rights apply under the Consumer Rights Act 2015.

Businesses: We provide a 60-month warranty for goods meeting specification, free from material defects, and fit for stated purpose, with exclusions for misuse, poor maintenance, alterations without consent, and normal wear and tear.

9. Changes to Products and Terms

We may make changes:

  • To comply with laws/regulations

  • For minor technical adjustments or improvements

10. Suspension or Withdrawal of Supply

We may suspend or withdraw products for technical, legal, or operational reasons. If supply is suspended for over a month, you may cancel and receive a refund for undelivered items.

11. Ending the Contract

We may terminate if you:

  • Fail to pay within 21 days of a reminder

  • Fail to provide necessary information or access

  • Fail to take delivery or collect goods in a reasonable time

12. Liability Limitations

Consumers: We are liable for foreseeable losses caused by our breach, but not for business losses or events beyond our control.
Businesses: Our liability is limited to the product price and excludes indirect or consequential losses.

We do not exclude liability for:

  • Death/personal injury caused by negligence

  • Fraud or fraudulent misrepresentation

  • Breach of statutory rights

  • Defective products under the Consumer Protection Act 1987

13. Privacy

Your personal data is handled according to our Privacy Policy at www.edensteel.co.uk/privacy-policy.

14. Dispute Resolution

  • We aim to resolve complaints quickly via our Customer Service Team.

  • Consumers may use alternative dispute resolution (ADR) before court action.

  • Jurisdiction: English law applies. Consumers can sue in their local courts; businesses agree to the exclusive jurisdiction of the English courts.

15. Other Important Terms

  • We may transfer our rights/obligations to another organisation.

  • Consumers may only transfer their rights with our consent (except our goodwill guarantee).

  • No third party has rights under this contract.

  • If part of the contract is invalid, the rest still applies.

  • Delay in enforcing rights does not waive them.